Upon arriving to Oahu, I was somewhat overwhelmed by the cost of real estate. I had sold 2 properties on the mainland prior to my arrival and considering renting until I was more familiar with the area. Sylvianne Young was referred to me by a co-worker who raved about her enthusiasm and professionalism...and guaranteed she could find me someting I would be happy with.
As a Commanding Officer of several military medical units, I have significant experience evaluating the performance of hundreds of professionals and I know the value of attitude and integrity. Rather than just asking me a few questions and rush out to a few properties, she provided me a range of options in a notebook, describing the current housing rends on Oahu, and continually stressed that I should not make a hasty decision - that the ideal property for us was out there and we would find it together.
I have purchased and sold 7 properties over the years and have never met a more ethical, responsive and professional Realtor. She was there for each stage of the purchase, answered any and all questions I had, and continues to keep me informed.
I will use no other Realtor in Hawaii!
We are a miliary family and having been stationed on Oahu during a previous tour, we knew we wanted to live on the Windward side of Oahu. We contacted Sylvianne from San Diego and told her what we wanted, she told us to be patient and started looking for something we would like and could afford.
Through digital photos and emails we were the first to make an offer and got it accepted on a beautiful home in Alii Bluff, in Kaneohe. There were so many offers on back-ups that we felt fortunate to have Sylvianne working on our side and she knew what we wanted. She was very instrumental in getting our offer accepted first.
She managed our previous investment, when we left for San Diego, and always gave us quality tenants. Thoughout our association with her, we have never been given any reason to doubt her honesty, fairness and integrity.
Sylvianne, thank you so much for all your effort and constant encouragement during our 1031 exchange. Your guidance and advice during the sale of our rental home was invaluable to the quick sale. Because of your daily vigilance and timely response we bought our replacement home in the area that was our first choice and for less than $100,000 of market value! Thanks for all your help and for being there every step of the way.
Upon our retirement we put our home up for sale with you, with dreams of moving to Oklahoma. Though the real estate market was not promising, you accepted the challenge and worked diligently, over coming every obstacle with such professionalism, dedication and integrity.
The timely sale and purchase of our dream home was nothing short of a miracle. We firmly believe that without your efforts we'd still be in Hawai'i.
Mahalo Nui Loa!
Sylvianne Young is highly experienced, knowledgeable and on purpose!! These qualities will assure success in your real estate transaction. She is ever so efficient and effective,patient, friendly and warm. During Hawaii's soft real estate market, Sylvianne kept faith and was able to sell our Makakilo residence in just 57 days. Put your trust in her and she will guide you every step of the way."
Realtor Sylvianne Young was filled with energy, enthusiasm and commitment in finding the RIGHT house for our family. We are so pleased that Sylvianne Young found a home that not only accommodated our boat, but also gave us a view of Kaneohe Bay. Our friends marvel at our dream home and often ask what realtor helped us find such a choice location.
Sylvianne Young asked what we wanted and I said, "A newer type home with double wall construction, a view of the bay and a place to park my fishing boat." Sylvianne researched and found a couple of places for us to look at. Each place we looked at got closer to meeting our "checklist". Syl did not give up and finally found us the perfect home we were looking for. It had everything on our wish list and much, much more. All our friends and relatives who visit us are just amazed at our wonderful home.
Realtor Sylvianne Young worked closely with the seller's agent in resolving a termite problem that surfaced after our offer was accepted. Although we were upset over discovering the house had a termite problem, Sylvianne worked hard to keep us informed and allowed us to be present at the home while these inspections were being conducted. A termite control company as well as an impartial carpenter came to the home to inspect the termite damage and gave an estimate on how much it would cost to repair the problem. Sylvianne did not make promises she knew she had no control over and she did not give bad or unsolicited advice-all she did was make sure we had the facts to decide how we wanted to proceed. In the end we asked the Seller to pay for the repairs, which they agreed and we were happy with the outcome.
DESCRIPTION OF EXCEPTIONAL SERVICE
My wife and I are the pleased owners of a perfect condominium that we bought "long distance" through Sylvianne Young's invaluable expert assistance. We were living some 3,600 miles from Hawaii and relocating to Honolulu. We first contacted Sylvianne via her Website, and she was immediately responsive and always knowledgeable and extremely helpful. We had but one opportunity to make a four-day trip to Honolulu to look at properties Sylvianne had lined up for viewing, after asking us all the appropriate questions about what we thought we wanted. We did not find a unit to buy on that trip, despite Sylvianne's best efforts, but we did find a building we just had to live in. So Sylvianne closely tracked units coming on the market in the building, and when a very desirable high floor unit became available after someone else's deal fell through, she was on top of things before any other Realtor was. She immediately went to the unit and took pictures for us, submitted our offer, handled inspections, handled the closing, and even found someone to do some renovations for us--all this while we were still 3,600 miles away. Sylvianne was always available to us by e-mail and cellular to answer our myriad questions and to help us with every request, no matter how large or small. Our ability to reach her at any time, no matter where she was, became extremely important during negotiations with the seller, and she made us feel that nothing was more to her than helping us. We often laugh about buying a condo sight unseen, but our trust in Sylvianne was well placed and we are delighted to know her and to have engaged her services. We don't think anyone could have done a better job for us.
EXAMPLES OF COMMITMENT TO FAIR DEALING AND HIGH ETHICAL STANDARDS
In the course of our purchase, Sylvianne was our only contact in Honolulu. She handled all negotiations for us in a extremely reliable, efficient, and ethical manner. We felt she strongly represented our interests but at the same time we felt she always acted in a most fair and honest manner with the seller and the seller's agent. We were always able to trust without hesitation whatever Sylvianne told us. We deposited funds with Sylvianne and she handled all our Honolulu financial details for us, hiring and paying for inspections, hiring and paying a carpet contractor and other people to do the work in the unit before we arrived, and then providing an exact accounting to us.